RETURNS & EXCHANGES POLICY
                                         Effective Date: 01/01/2026
At Perez Luxury Furniture, customer satisfaction is important to us. Please carefully review the following Returns & Exchanges Policy before making your purchase.
                                    ELIGIBILITY FOR EXCHANGES
Customers are entitled to request an exchange within sixty (60) days from the original invoice date only in cases where the merchandise presents:
• Manufacturing defects
• Functional malfunctions
• Damage caused by factory-related issues
Exchange requests due to personal preference, dissatisfaction with style, color, comfort, size, or because the customer no longer wants the product after delivery will not be accepted.
                CONDITIONS FOR RETURNS & EXCHANGES
To qualify for an exchange or approved return, all of the following conditions must be met:
• Merchandise must remain in its original packaging
• All tags, labels, manuals, and accessories must be included
• Product must be in unused, clean, and resalable condition
• Original invoice or proof of purchase must be presented
• The claim must be submitted within the authorized exchange period
Perez Luxury Furniture reserves the right to inspect and evaluate all merchandise before approving any exchange or return request.
RESTOCKING FEE POLICY
If a return is exceptionally approved for merchandise that is not defective or damaged, the return will be subject to a twenty-five percent (25%) restocking fee, which will be deducted from any applicable refund or store credit.
Original delivery, shipping, handling, and assembly charges are non-refundable.
NON-RETURNABLE & FINAL SALE ITEMS

The following items are considered FINAL SALE and are not eligible for return or exchange:
• Clearance items
• Sale or discounted merchandise
• Floor models
• Customized or special-order products
• As-is merchandise
IN-STORE EXCHANGES

Customers requesting an exchange at our retail location must:
1. Present the original invoice
2. Bring the merchandise in original condition and packaging
3. Allow our retail associates to inspect the merchandise prior to approval
If the replacement item has a higher value, the customer will be responsible for paying the difference.
If the replacement item has a lower value, no refund, cash credit, or store credit will be issued for the difference.
ONLINE RETURNS & EXCHANGES

For online purchases, customers must submit their request by contacting:
Email: support@perezluxury.com
Please include:
• Full name
• Order number or invoice copy
• Description of the issue
• Photos of the merchandise if applicable
Once the request is received, our team will review and respond within approximately 1 business day.
Approved returns may be issued in the form of Store Credit only, unless otherwise determined by Perez Luxury Furniture management.
Store Credits:
• Are non-refundable
• Cannot be exchanged for cash
• Are non-transferable
• May have expiration terms specified at issuance
DELIVERY INSPECTION REQUIREMENT 

Customers are required to inspect all merchandise immediately upon delivery.
If any packaging or merchandise appears visibly damaged at the time of delivery, the customer must notify the delivery team immediately and note the damage upon receipt.
Failure to report visible damages at the time of delivery may void eligibility for replacement claims, and Perez Luxury Furniture will not be responsible for unreported delivery-related damages discovered afterward.
LIMITATION OF LIABILITY

Perez Luxury Furniture does not provide any warranty beyond manufacturer warranties, if applicable.
We are not responsible for:
• Normal wear and tear
• Improper use or misuse
• Accidental damage
• Customer negligence
• Damage caused after delivery and acceptance
GENERAL TERMS & CONDITIONS 

• Exchanges or approved returns may only be processed once per original purchase.
• Perez Luxury Furniture reserves the right to deny any request that does not comply with this policy.
• All decisions regarding returns, exchanges, store credits, and claims are final.
• By completing a purchase, the customer acknowledges and agrees to all terms stated in this policy.
For additional assistance, please contact our customer support team during business hours.